Orders & Contact


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Iain Allen

Phone no. (0044) 01702 390012

Orders

I try to ensure that orders are sent out within a week from when payment is made.

However there are times when due to the amount of orders received there may be a delay in orders being sent out.

If you need an order urgently please contact me before ordering for an accurate assessment of 

whether I can fulfill your request in time.


Returns & Refunds

Full refunds or replacements are given on unsuitable reeds, but the original reed must be returned in the condition in which it was sent.

Under no circumstances will refunds be given for broken, altered or damaged reeds unless agreed beforehand by myself.

All returns are at the purchaser's own expense.


Postal charges

Prices are based around Royal Mail's prices as stated on their website.

I have set the shipping rates around the weight of items as stated on Royal Mail's website.

Delivery options are:

Uk - Signed for/Recorded

Europe - Airmail

Europe - Airsure

Rest of World - Airmail

Rest of World - Airsure